Major Banking and Financial Services Company - Depew, NY - Works with Group, Region and local Retail Banking & Wealth Management (RBWM), Commercial Banking (CMB), Consumer Mortgage Lending (CML) and Technology (IT) colleagues to implement internet banking updates; follows business direction and provides support for the customer-facing Internet Banking channel to support achievement of sales and service targets. Provides expertise, knowledge and information to enable customer self-service capabilities and effectively establish customer relationships... digitally. Remains current with competitive changes to Internet Banking in the US and Group globally, and aware of new technologies and features based on marketplace progression, helping build business cases for local deployment or global development if appropriate. Ensures HSBC initiatives and other IT development is fully leveraged where appropriate for the US. Impact on the Business Identify and lead opportunities in the online self service channel to automate or modify activities or process... - Permanent - Full-time
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