Aerotek - Tempe, AZ - * As a Transactional Mortgage Customer Service Specialist, you will have direct phone interaction with customers to answer and resolve servicing questions and complaints about payments, loan documents and terms, taxes and insurance. * You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. * You will be responsible for offering other products or services to meet the customer's needs. * Transactional Mortgage Customer Service Specialists must maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. You will be responsible for understanding the firm's mortgage servicing policies as well as legal compliance regulations. ? Strong computer skills with an ability to talk and type at the same time. They will be toggling through multiple screens on dual monitors. ? Must be very willing to work in an environment that requires heavy phon... - Permanent - Full-time
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