Clerk, PA Tag & Title

Details: Schedule Required: Store Hours of Operation:Monday - Friday 8:45am-5:30pmSaturday 8:45am -3:15pmOccasional Outside Events Special Info: At AAA Mid-Atlantic, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.What are you looking for in a job? • State of the art facility • Competitive pay • A safe, clean and professional work environment • The opportunity to advance • Reimbursement for related job training • A growing company with a first rate reputation and a ready customer base • A comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, and Tuition ReimbursementJoin our team! Competency Category: Customer Service Purpose To provide exceptional member and client experiences by effectively answering public inquiries pertaining to driver license and vehicle registration regulations and applications to the Pennsylvania Department of Transportation (PennDOT). Accurately enter information and process transactions through PennDOT and triVIN computer systems. Essential Functions Answer public inquiries pertaining to PennDOT regulations and driver’s license and vehicle registration applications, providing advice on licensing policies, procedures and regulations. Complete applications accurately and collect appropriate State and AAA service fees. Protect customers’ confidentiality and privacy in accordance with AAA Mid-Atlantic and PennDOT regulatory requirements. Maintain up-to-date on knowledge of Pennsylvania state laws and legislation relating to L&T work. Comply with all PennDOT regulations and AAA Mid-Atlantic policies and procedures. Access PennDOT and triVIN computer systems and accurately enter information and process applications. (35%) Provide exceptional member and client experiences by effectively selling and representing AAA products and services in a manner that will build repeat business and generate sales. AAA products and services include but are not limited to: PA License & Title (L&T) services, membership, auto travel, travel, discounts, financial services, Travel Shop products, insurance and automotive services. Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. (35%) Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate. Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership. (20%) Counsel and sell Financial Services products and generate Insurance referrals. (10%) Other Duties May assist with PennDOT and triVIN inventory ordering, securing and monthly reconciliation to conform to AAA Mid-Atlantic and PennDOT audit requirements. In the absence of the PA L&T Coordinator, may review, assemble and submit daily work to the Regional L&T Clerk and PA AAA Federation. Complete other miscellaneous duties as assigned.
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