Retail Operations Tag & Title Coordinator

Details: Schedule Required: Office Hours of Operation:Monday through Friday 9:00 AM to 5:30 PMSaturday 9:00 AM to 3:00 PM Special Info: Schedule may be modified to meet the needs of daily workflow and to accommodate processing of 35 to 50 daily transactions. Competencies: Operational Support PURPOSE: Under the direction of the Tag & Title Manager, serves as a resource to advise and guide Tag and Title associates in completing transactions. Process and prepare Pennsylvania retail stores’ On-Line Messenger (OLM) work and electronic fund transfers. ESSENTIAL FUNCTIONS: Process the Pennsylvania retail stores’ daily OLM work to Pennsylvania Department of Transportation (PennDOT). Reconcile State fees collected to ensure each Store balanced at the end of the day. Review all completed OLM applications to ensure work is completed accurately including the addition of all source documents and resolves discrepancies accordingly. Contact stores to obtain the corrected documentation in order to keep the Club’s error rate within a less than 2% error ratio as mandated by PennDOT. Collate all stores applications and request an electronic funds transfer to PennDOT. Ensure the submission of paperwork to PennDOT within the designated time period. Open/close PennDOT cash drawers and perform completion of fee/batch paperwork. (40%) Remain up-to-date on state laws and legislation that affect the business line. (15%) Serve as technical resource for management and front-line associates in tag and title transactions, and Notary processes, answering questions and contacting Maryland Motor Vehicle Administration (MVA) and PennDOT for necessary clarifications. (20%) Maintain Quality Control report for Pennsylvania retail stores by documenting transaction errors by individual stores. Communicate state updates and quality report to management and tag and title associates. Maintain related reports as required. (10%) In conjunction with Manager, Tag and Title, correspond with member and non-member internet inquires pertaining to Tag and Title regulations, driver license and registration applications. (5%) Serve as Notary Public. (5%) Other related duties as assigned. (5%)
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