Collections Representative

Details: Global Lending Services LLC (GLS) is an automotive subprime lending company that provides financing to both franchised and independent auto dealerships throughout the United States. GLS is currently seeking experienced Loss Prevention Representatives in our Tempe, Arizona office. Summary: The Loss Prevention Representative is responsible for proactively resolving account delinquency through positive customer relations. Primary Duties: Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans Contact customers to determine intent to pay and ability to resolve delinquency Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and Company Provide assistance by offering solutions based on client’s individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts Manage loss control activities such as collections, insurance and repossessions Interact with clients in accordance with state and company guidelines while working in a fast-paced environment Provide high quality service in dealing with dealers and management. Accurately and professionally document systems with details of current contacts and subsequent results Research additional contact information to locate customers when necessary Meet or exceed assigned business plan objectives Perform all other duties as assigned by management Education: High school diploma or equivalent required. Skills: Minimum of 1 year previous collections experience required, auto collections preferred. Fluency in Spanish is strongly desired. Excellent oral and written communication skills; Ability to communicate with different levels of internal and external customers Ability to build and maintain positive relationships with customers Ability to listen carefully, probe for additional details, and ask targeted questions to gather information Strong interpersonal skills; professional, courteous, friendly, and empathetic Strong problem-solving skills and ability to make swift, sound judgments Ability to positively adjust to a rapidly changing environment Strong attention to detail and results oriented Good computing and keyboarding skills with the ability to maneuver in a Windows based environment Proven follow-up and negotiation skills Must be able to multi-task effectively Schedule: This position is full-time, schedules include a variety of day, evening and weekend hours. All applicants must be able to pass all pre-employment background and drug screenings. Please visit www.glsllc.com to learn more about our great company and other great opportunities! GLS is an Equal Opportunity Employer.
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