Details: Who is Cenlar? You are. Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as Loan Servicing Support Within this position you will: Assist with all activities related to servicing transfers including, but not limited to, the coordination of activities between seller, master servicer and a variety of servicing business partners, with special emphasis on Investor Accounting. Provide support to analysts in all activities related to boarding or de-boarding loans, to ensure a seamless and smooth conversion. Outbound service release transfers: Set-up new clients in the portal for interim releases; monitor purchase advice activity and ensure all payments are collected on loans prior to releasing; ensure notice of new servicer is provided to all vendors/agents and interest on escrow is processed. Ensure loans are coded with appropriate stops to prevent disbursements, cash processing, ACH drafts, credit bureau reporting and year-end coding for accurate 1098 reporting/statements, etc. Review content of goodbye letters; coordinate printing, proof-reading and mailing; follow-up to ensure timely distribution to meet RESPA requirements and guidelines. Reconcile daily output of RESPA letters to ensure proper production and mailing. Reconcile escrow funds and review suspense queues, requesting disbursement checks, etc.; reconcile differences between unpaid principal balance and purchase advice for interim transactions. Facilitate collection efforts with new servicers and/or client once loan has left the system; prior to loan leaving the system, monitor missing payments and follow-up to ensure adherence to collection procedures set forth upfront with client. Daily contact with clients on loan level issues; follow through with appropriate departments for resolution. Maintain monthly servicing transfer reports to update loan count and transfer dates; include updates on servicing transfer schedule. Reconcile and clear corporate advances bi-monthly, once transfers are complete. Inbound portfolio transfers: Develop applicable tables for all types of conversions including, but not limited to tax, hazard insurance and PMI. Assist analysts in testing all fields at trial and final conversions. Set-up manual loans accurately, following all departmental procedures. Research and follow through to resolution, assigned tasks resulting from inbound/outbound transfers. Generate, review and distribute conversion reports post conversion. Review and compare seller/client reports and produce feedback to analyst. Maintain and audit the business partner data base. Create mail merges for RESPA required letters, including welcome letters, joint notification letters and fair debt letters; generate and mail letters, as needed. Assist in a variety of pre/post-conversion assignments, many with limited supervision. Cross-trained in order to support both outbound service release and inbound portfolio transfers. Other duties as assigned.
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