Closing Specialist II

Details: Closing Specialist II will possess the ability to close all types of mortgage loans while being available to answer questions posed to them from all parties involved in loan transactions along with assisting in the development of fellow team members. They must have a complete knowledge of all loan types and documents including but not limited to Conventional sold and Portfolio loans, FHA, VA, MHDC, New Construction and Construction files. Excellent organizational skills and attention to detail are required. Must possess above average communication and interpersonal skills, and be able to provide excellent customer service. This position requires face to face and phone interaction with customers and all referral sources. This position must be able to provide high levels of internal and external customer service. A spirit of teamwork and a positive attitude are essential as this position provides assistance to others within the loan department. Communication skills must be above average. Demonstrates knowledge of the industry in terms of laws and regulations including the Bank Secrecy Act relative to the job responsibilities. Position is responsible for verifying that all prior to close conditions have been cleared; Investor and interest rate are correct; title work is free of extraneous liens and contains the proper vesting and legal description and ensuring adequate there is adequate homeowners insurance coverage per Investor guidelines. Position is also responsible for ensuring that closing package is accurate, complete and documents meet or exceed all applicable Investor guidelines before submission to Borrowers. Position is responsible for efficiently and effectively communicating with all borrowers and affected third parties including internal departments to ensure problem free closings. Position is expected to close an average of 15-18 loans per 40-hour workweek while conducting exceptional customer service and maintaining accurate and complete loan files. Position is responsible for the timely delivery of complete loan files to the Shipping department, Consumer department and or Document Control department within stated guidelines. Position is responsible for the timely resolution to all missing/incorrect documentation requests by the suspense, quality control and document control departments. Position is responsible for assisting in the development of fellow team members. This includes answering all inquiries by team members, providing crucial Investor information and the development of training materials and guides for the benefit of the entire loan department.
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